Shipping and Delivery Infomation

1. Q:

   What shipping options do you offer?

   A: We offer the following options for shipping:
   
   Hong Kong Post (Air Mail and Register Air Mail)
   # Air Mail (Tracking Number Available? No. )
   # Register Air Mail (Tracking Number Available? Yes.)
   
   Express shipping Way:
   # DHL Express shipping
   # EMS Express shipping
   Note: DHL cannot ship to PO Boxes.
   
   For certain international areas, we also offer:
   # TNT Express shipping
   # UPS Express shipping
   

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2. Q:

   How much will shipping cost me?

   A: The Shipping Costs vary based on ship location, the weight of the items in your order and the shipping method chosen. To determine the cost of shipping,there are two simply ways,one is Click the Link "Calculate Shipping & Handling" in the shopping Cart, the other is add the items you wish to order to your cart and proceed to the shipping options step. In this step, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.
   
   Custom fees and additional fees may apply for international shipments. Please contact your local customs office for more information.

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3. Q:

   How can I track my order?

   A: You may be able to track your shipment depending on the shipping method. The tracking number will be included in the shipment notification email.
   
   The following shipping options are traceable:
   # DHL Express shipping
   # TNT Express shipping
   # UPS Express shipping
   # EMS Express shipping
   # HongKong Register Air Mail (Only available to certain international areas.)
   
   Mail Tracking online -->
   
   Note: HongKong Postal Air Mail shipping options don't have tracking information.
   
   

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4. Q:

   How long will it be before I receive my order?

   A: If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:
   
   Hong Kong Airmail and Register Airmail:
   1. United States, Canada 6-15 business days
   2. Australia, New Zealand, Singapore 5-12 business days
   3. United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 8-20 business days
   4. Italy, Brazil 10-25 business days
   5. Other countries 8-15 business days
   
   DHL,TNT,UPS, 3-5 Business days
   
   EMS, 5-10 Business days
   
   Note: DHL,TNT,UPS,EMS cannot ship to PO Boxes and APO address. For these addresses only, a HongKong Air Mail / Register Air Mail shipping option is available.
   
   Air Mail Postal shipments can take up to 40 days to arrive depending on conditions and delays.

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5. Q:

   Why does my tracking number not work?

   A: In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 24 hours and the information should be updated.

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6. Q:

   When will my order arrive via Express shipping?

   A: DHL,TNT,UPS, 3-5 Business days
   
   EMS, 5-10 Business days

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7. Q:

   When will my order arrive via Hong Kong Postal?

   A: Hong Kong Airmail and Register Airmail:
   
   1. United States, Canada 6-15 business days
   2. Australia, New Zealand, Singapore 5-12 business days
   3. United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 8-20 business days
   4. Italy, Brazil 10-25 business days
   5. Other countries 8-15 business days
   
   This shipping method is only available for certain international areas.
   

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8. Q:

   How do I have an order shipped to a PO/APO/AE Box?

   A: In the shipping information section of the checkout process, enter your shipping information for your PO Box address.

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9. Q:

   Do you offer bulk shipping discounts?

   A: We don't offer discounts for bulk shipments. However, the more Gadgets in an order, the less the shipping charge will be per item.

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10. Q:

    Why was my order charged a customs fee when it was delivered?

    A: Any international order may incur a customs fee. The shipping step of the checkout process states that all international orders may incur customs fees and additional fees. These fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

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11. Q:

    How can I avoid paying customs fees?

    A: We know that the customs office is not a fun place, but we also need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of the tees. If we don't fill out the forms this way, we risk having the shipment returned to us or being prohibited from shipping to that country.
    
    When you select the Gift option during checkout that does not mean the Gift box is checked on the customs form . Please be aware that shipments sent as gifts may still be charged customs fees.
    
    To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

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