Ordering Infomation

1. Q:

   What is the status of my order?

   A: After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order. Also,we will email to you where your order updated.

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2. Q:

   How do I place my order?

   A: It's quite simple really!
   
   1. Browse through the site until you find the item you wish to purchase.
   
   2. From the product page, select the Right Option for the Porudct. You can click "Add to Cart " button to place your order.
   
   You may add items Quantity to your cart from the Shopping Cart .
   
   3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 5 steps; Sign in / Or Create a Account, Shipping Method (Verify Shipping Information), Payment Method (Verify Billing Information), Confirm Your order and Go to Pay Your Order. You'll then receive an order confirmation email. When your order has shipped, you will receive a final email stating so.
   
   

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3. Q:

   How do I change or cancel my order?

   A: Please contact our Customer Loyalty Department immediately (Contact Us) if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
   If you see the Order Status is "Shipped" while viewing your order status, chances are your order has been opened for processing and changes can no longer be made. In this case, Please return your items for a refund or exchange.

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4. Q:

   Shopping on Foobest.com is Safe and Secure?

   A: Any personal information given to Foobest will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any Foobest server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
   
   In order to protect customers to the fullest extent, Foobest does not store your credit card information at any time.
   
   To assist you in recognizing secure areas of the Foobest.com website, a small lock icon will appear in the lower right-hand corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
   
   Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

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5. Q:

   Do you accept PayPal as a form of payment?

   A: Yes, We Accepting payments straight from your PayPal account.You can sign up for a PayPal account by going to https://www.paypal.com.

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6. Q:

   Do you accept International orders?

   A: Yes, we accept international order. Currently we ship to All countries around the world,such as USA,Canada, UK, Australia,Italy,etc.For other questions, please contact us for more information.

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7. Q:

   What is the minimum order amount?

   A: There is NO minimum order amount.

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Account Infomation

1. Q:

   How do I create an account?

   A: You can open an account here. Enter your real name, email address, password, birth date, and country, address. You can also choose to join our newsletter about China's Brands and the best Chinese Products, deals, and other super fun stuff. Once you submit your info, you'll be emailed an email. If you don't receive an email, check your spam folder and if nothing is there, email us.

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2. Q:

   How do I update personal infomation in my account?

   A: Sign in to your account. The first tab in your profile is "My Account". Click on that link and you can edit anything in your account- name, email address, password, url, etc.

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3. Q:

   What happens if I forgot my username/password?

   A: If you forgot your username and/or password, you can request it here. On the lower right hand side, it says "Forgot Your Password?". Submit the email address associated with your account and we'll send you an email with your new password. Once you receive the email, login and go to your account page. Scroll to the bottom of the page where it says "Change your Password". Enter your current password and the password you'd like to have. Be sure to reset the password to something you'll remember!

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4. Q:

   What is your privacy policy?

   A: Please view our full privacy policy .

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