Payment Infomation

1. Q:

   What forms of payment do you accept?

   A: 1. Paypal
   
   PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants.What is Paypal?
   2. Western Union
   
   Consumers have looked to Western Union to help them stay connected to loved ones around the world for more than 150 years. We are a global leader in money transfer services, offering the ability to send money to more than 320,000 Western Union Agent locations in over 200 countries and territories. Count on Western Union to transfer money, send bill payments, and purchase money orders and prepaid services.What is Western Union?

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2. Q:

   Do you charge sales tax on any item?

   A: There is no sales tax on every products.Since we have operations in Hong Kong, we're not required to collect sales tax for all orders placed.

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3. Q:

   What is PayPal?

   A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

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4. Q:

   How do I sign up for PayPal?

   A: You can sign up for a PayPal account by going to https://www.paypal.com.

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5. Q:

   Do you accept international credit cards?

   A: Yes,We accept PayPal Payment and PayPal allows you to accept credit cards and Secure.

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Returns and Shipping Infomation

1. Q:

   What is the return policy?

   A: If you are not 100% satisfied, you can return your item(s) for a full refund within 60 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We don't accept returns or exchanges after the 60 day period.
   
   Indicate what you're returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or dashprice credit. In order to process your return, please include your name, email address and order number along with the items that you're returning.You'll be responsible for the shipping charges associated with sending the return back to us.
   
   If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you dashprice credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.
   
   All returned items must be in the original condition you received them in. We do NOT accept washed items. If a washed item is returned, the return will be refused and sent back to you.
   
   If you have any other questions about returns please feel free to contact us.

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2. Q:

   I want to return my purchase! What do I do?

   A: Please Go to My Account and find the order that you want to return in "My Orders" tab and "Request a return", If you have any other questions about returns please feel free to contact us.

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3. Q:

   How long does it take for me to get a refund?

   A: It may take 7-25 business days for your return to reach our warehouse. Once it is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply Paypal within 7 days.

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4. Q:

   What forms of shipping do you accept?

   A: Shipping method:
   1. Hong Kong Air mail(6-15 working days to major destinations), Tracking Number Available? No.
   2. Hong Kong Register Airmail(6-15 working days to major destinations), Tracking Number Available? Yes.
   2. EMS express(5-7 working days to major destinations),Tracking Number Available? Yes.
   3. DHL/UPS/TNT (3-6 working days to major destinations), Tracking Number Available? Yes.
   
   Hong Kong Air mail / Hong Kong Register Airmail, Less than 2KG, 6-15 business days
   
   Please no dispute or claim on Paypal, that will take more time for both of us to deal with some cases;
   
   Hong Kong Airmail and Register Airmail Estimated Delivery Time (days):
   1. United States, Canada 6-15 business days
   2. Australia, New Zealand, Singapore 5-12 business days
   3. United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 8-20 business days Italy, Brazil 10-25 business days
   4. Other countries 8-15 business days
   

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Ordering and Shopping Information

1. Q:

   How do I place my order?

   A: It's quite simple really!
   
   Step 1. Browse through the site until you find the item you wish to purchase.
   Step 2. From the product page, select the Right Option for the Porudct. You can click "Add to Cart " button to place your order.
   
   You may add items Quantity to your cart from the Shopping Cart .
   
   Step 3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 5 steps; Sign in / Or Create a Account, Shipping Method (Verify Shipping Information), Payment Method (Verify Billing Information), Confirm Your order and Go to Pay Your Order. You'll then receive an order confirmation email. When your order has shipped, you will receive a final email stating so.

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2. Q:

   Shopping on Foobest.com is Safe and Secure?

   A: Any personal information given to Foobest will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any Foobest server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
   
   In order to protect customers to the fullest extent, Foobest does not store your credit card information at any time.
   
   To assist you in recognizing secure areas of the Foobest.com website, a small lock icon will appear in the lower right-hand corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
   
   Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

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3. Q:

   What is the status of my order?

   A: If you have a user account and were logged in when you placed your order, you can track your order status by logging in and accessing the "My Account" link from the site header. All orders placed under your username will be visible under the "My Orders" tab.
   
   By the way,Our Customer Service staff will send a detailed order status e-mail to you when your item(s) shipped.
   
   If you're unable to pull up your order, contact us and let us know what information you are entering in which fields and we can check it for correctness.

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4. Q:

   How do I change or cancel my order?

   A: Please contact our Customer Loyalty Department immediately (Contact Us) if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
   If you see the Order Status is "Shipped" while viewing your order status, chances are your order has been opened for processing and changes can no longer be made. In this case, Please return your items for a refund or exchange.

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About Foobest.com

1. Q:

   What is Foobest.com?

   A: Foobest.com is a Online Best Chinese Products / China Brands Store. We are the biggest Best Chinese Products provider of Clothing & Accessories,Jewelry & Watches,Shoes,Handbags,hi-tech gadgets and consumer electronics products from the China market. We Only Sell China’s Brands & Best Chinese Products! Read more>>

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2. Q:

   Where are you located?

   A: Our service headquarters are in Shenzhen, the world's fastest growing city, situated in China's Guangdong Province right next to Hong Kong.

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3. Q:

   How do I know it is safe to shop with you?

   A:

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4. Q:

   What kind of selection do you have?

   A: With over 0.5 million items in stock, we offer one of the best selections anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.
   
   Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. Our fulfillment rate is over 98% - you can feel confident that if you ordered it, you will receive it.

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5. Q:

   What is your shipping and return policies?

   A: No minimum order restriction. The same day or next day shipping. Our Shipping and Return Policies

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